The inverted pyramid
Do we really serve our customers? Do we serve those who serve? Is the top management at the service of who matters?
Praise the method
All effective action involves a method, which is what guarantees that the results obtained can be repeated with certain guarantees. And the method is nothing more than the simplest way of doing things.
What does it mean to be an outstanding organization?
Being an outstanding organization implies having a high level of excellence in all aspects of its operation and achieving outstanding results in its field of action.
Purpose… and passion
Having a purpose (focusing on what really matters) without passion (the heady feeling you get when moving into action where everything flows) avoids connecting the two things that are key to making a real impact.